Every effort has been made to make Chessmaster 9000 as compatible with current hardware as
possible. However, if you are experiencing problems when running Chessmaster 9000, please read on.
The quickest and easiest way to solve problems and get questions answered is to visit the
websites listed above. Feral deals specifically with Macintosh issues and is probably the
best place to start should you need more information or have a problem.
Before contacting us for technical support, please make sure that you have read the manual
and/or checked the FAQs for Chessmaster 9000.
The latest version of the FAQs can be found by clicking on the "View FAQs" button in the
Support tab of the Chessmaster 9000 Options window (this is the window that opens when you first
start the game), or by going straight to the Feral website:
http://www.feralinteractive.com/
You should also make sure that you have the latest version of the game. Do this by clicking the
Updates tab in the Options window, and clicking on "Check for Updates". You can also go to the
Chessmaster 9000 area of the Feral website and click on the "Patches" link.
If the FAQs and/or updates do not solve your problem, then please feel free to contact us.
Follow the procedure outlined below, as this makes helping you much easier for us and
consequently much quicker for you.
The following information MUST be obtained BEFORE contacting Feral Technical Support:
- The error message displayed when the problem occurred (if any).
- A Chessmaster 9000 Report.txt file. This contains:
- An Apple System Profiler Report of your Mac.
- Any Crash logs that exist for Chessmaster 9000.
- List of all the files in the Chessmaster 9000 game folder.
All the information required can be obtained by opening Chessmaster 9000 and clicking on the Support tab in the Chessmaster 9000
Options window. In the Support tab, click on the "Generate Report" button; this will grey out and a progress wheel and
status message will appear below it. Once the report is generated it will appear as a file on your desktop. Now click on the send e-mail button. Remember to attach the report
called "Chessmaster 9000 Report.txt" to your e-mail.
In your e-mail, please include a brief description of the problem you have experienced with Chessmaster 9000.
e-mail: chessmaster9ksupport@feralinteractive.com
International Callers
Tel: +44 20 8875 9787
Fax: +44 20 8875 1846
United Kingdom Callers
Tel: 0208 875 9787
Fax: 0208 875 1846